Kerio Outlook Connector (Offline Edition) of some users doesn't have Kerio Updater Service ( ) installed. For more information refer to Kerio Outlook Connector database upgrade. The upgrade to Kerio Outlook Connector 7.2.x (from 7.1.x and older) and to 7.3.x (from 7.2.x and older) needs also an internal database upgrade. However, they will be able to use WebMail or any other email client they use. If not provided, affected users will not be able to send and receive email in Outlook as it will only run in offline mode. Kerio Connect 7.3 or higher will immediately cause an automatic upgrade of Kerio Outlook Connector where elevated Administrators permissions (Administrators password) will be required. What happens if the Kerio Updater Service is not installed? If you run an older version of Kerio Connect or need to use Domain Group Policy in Microsoft Active Directory, download and install Kerio Updater Service from our End-User download section at.You will be asked for Administrator password. If you run Kerio Connect 7.2.x, simply reinstall Kerio Outlook Connector 7.2.x.If Kerio Updater Service is not listed, the computer needs a manual upgrade. If you run an older version of Kerio Connect or there are no affected users reported by Kerio Connect 7.2.3, see installed programs on computers with Kerio Outlook Connector.If you do not see information about affected users in your warning log, wait for next client statistics update in order to see them. Upon the update process the information about affected users is displayed to warning.log. Clients statistics are updated each 14 days according to collected data.Enable option "Allow Kerio Connect to send anonymous data to Kerio Technologies".Press the Contribute to usage statistics button.Navigate to Configuration - Administration Settings.Open the Administration console of Kerio Connect.Double check your client statistics are enabled on your Kerio Connect server in your configuration file if you want to detect affected users: reports affected users only in case the clients statistics are enabled. If you run Kerio Connect 7.2.3, login to admin console and check the warning log for a list of affected users.To find out whether manual upgrade is needed: Otherwise, a one-time manual upgrade is needed.
This installs automatically for users who have Administrator rights on their computer. Therefore transition from Kerio Outlook Connector 7.2.x and older to 7.3 and newer requires Kerio Updater Service. To simplify future upgrades, Kerio Outlook Connector 7.3.0 introduces an improved upgrade system.
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